Contacting JD.ID CS via the hotline : Diagram
Contacting JD.ID CS via the hotline : Diagram

Contacting JD.ID CS via the hotline : Diagram

How to easily shop and contact a call center JD.ID

In this article, we will discuss how to properly shop and contact the JD.ID call center. The JD.ID itself  is one of the  markets that have a mission to make you happy, so  the  main goal of this company, of course, is the happiness of consumers or customers.

The services provided are also very fast and practical, they even already have their own logistics fleet, supported by a network of partners throughout Indonesia. In the midst of the Covid-19 pandemic, you can also make transactions as usual as JD.ID remain committed to providing the best and conditional service.

So there is no need to worry, because there are already comprehensive services from warehouses, couriers, drop points to after-sales or after-sales services. The company always takes various types of preventive measures in order to guarantee the cleanliness of the working environment and also the stock of goods.

This e-commerce has been operating since 2015 and continues to improve quality, since customer satisfaction is always preferred even in all types of criticism, suggestions or complaints can be submitted through the call center JD.ID.   You can contact customer service via live chat, email hotline on social media.

Contacting JD.ID CS via the hotline

By shopping on JD.ID, you can get many benefits compared to direct shopping because there are so many discounts you can get. Tidif only discounts, but various attractive promotions are also waiting for it. For example, such as payday promotions to change gadgets, beauty promotions, free shipping all day, and more.

People are usually lazy to shop online through e-commerce because they don’t admit in detail how to shop. Sometimes people are also lazy for fear of encountering obstacles such as delays in delivery, goods that have not arrived at their destination, and others.

In fact, such things are very rare, such as the previous  discussion,  wheree-commerce already has its own logistics rmadu and a whole network of partners in Indonesia. Even if there are sudden certain complaints or obstacles, you can also contact customer service or call center JD.ID.

For two-way conversations via telephone connection, you can contact the service center on 1500 618 or you can also contact 021 8062 7007. For the hotline service, you can contact it during working hours,  from Monday  to Sunday from 06.00 to 22.00 WIB.

Contact CS JD.ID via Live Chat

There are many ways that can be used to contact JD.ID CS, in addition to calling the above numbers, you can also use the livechat service. You can even contact the service 24 hours from Monday to Sunday, which means that customer service can be contacted at any time.

How to contact a call center JD.ID  a chat service is also very simple, where you just need to go to the main page JD.ID page and then look for help options. The help options are adjacent to or aligned with the sign-up, sign in, or my order options, and then just click on the help option, then you will be automatically redirected to the Customer Service Hub.

After entering the Customer Service Hub page, you can choose several other quick service options, such as asking for payment confirmation, then just click on the payment confirmation option. Later, you’ll learn about your payment confirmation or it, and other options, such as:

  1. Track your order
  2. Submission after sale
  3. Order cancellation

There is also a search box where you can enter questions about services such as payments or orders. When it comes to using the live chat feature, you can scroll through the customer service hub page, at the bottom you will find the live chat option.

Once you have found the live chat option, just click on “chat with us” and later you will be able to connect directly with JD.ID CS via chat. To use this help service, you must first log in, if you are a new user, you can register by filling out the form provided.

Contact CS JD.ID via WhatsApp, email, and social media

In addition to using the live chat service, you can contact the call center JD.ID via WhatsApp. The method is the same as contacting a live chat service because the WhatsApp option is parallel to the chat option. This method is simpler, later you will be redirected directly to WhatsApp.

  1. Click the main page of the site JD.ID
  2. Find help options later you’ll be redirected to the Customer Service Hub page
  3. Scroll down
  4. Click WhatsApp or start a chat

When it comes to contacting CS or call center JD.ID via email address, you can send a complaint Be sure  to fill in the subject line of the email, you can fill it in with short sentences, and the body of the email can be filled with complaint details. It is advisable to explain complaints or criticisms and suggestions in a list format to make it clearer.

The last way you can contact JD.ID CS ,  is to access his social media accounts, starting with those of Twitter, Instagram and Facebook. You can  make direct messages on Twitter @csjd_id, then for Instagram you can DM to Jdid’s @jdidcs and Facebook.

If you want to contact JD.ID call center through the above social media accounts, you can only access it during working hours, from Monday to Friday from 08.00 to 21.00 WIB. For Saturday and Sunday, it can be from 08.00 to 17.00 WIB.

How to buy on JD.ID

In fact, shopping through e-commerce on this one is very simple, where you just need to register if you don’t have an account.  You need to create an  account as a member JD.ID, then you can log in to the account and select the product you want to buy.

Be sure to read the full product description, including its terms and conditions.  Also, be sure   to  enter the amount of the product, then select the option related to the color or size and click on the buy button. Enter the item’s shipping address or the item’s full address  and choose a payment method.

It is  very easy  to shop in JD.ID, so you  also do not need to contact JD.ID call center, you just need to practice it. The most important thing is to check the delivery address of the goods and make sure that the address is appropriate, and then choose a payment method.

JD.ID provide a fairly diverse payment method, namely online payment methods and cash on delivery, if available, then click on the payment button.   When  you  choose an online payment method, you will be redirected to choose the available payment type and then click on the pay button.

Later, the payment code information will be indicated, along with the payment deadline after check-out. Be sure to continue it until the order is ready for shipment. JD.ID also has products from abroad with two types of products, namely regular global JD and JD global fast delivery.

For regular global JD shipments, it takes 15 to 30 business days, while for global CDs, fast delivery has a shorter estimated delivery time, which is the same as for delivering a local product. So, you can choose which one is more effective, and if you run into problems, you can contact JD.ID call center.

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