Don’t worry, contact Grab J Call Center if you have a problem
Grab call center is one of the service centers that helps solve problems that are felt by grabbing users. And note that each application is definitely not perfect so that a service like this is needed to gain input and also be able to solve problems owned by its users.
This application is one of the platforms to give satisfaction to its users because it will provide convenience that can replace its users when they want to do something. Especially now that this application also competes with other similar applications because it has quality and is almost as good.
What is Grab Call Center?
Grab yourself is one of the applications that will allow you to experience motorcycle taxi services online and other services that will allow you not to have to go out of the house ifyou want to do something like shopping or others. Since the function of this application is also very crucial, therefore, a call center is needed.
What, then, is the Grab call center for the application? This service has a function to be able to provide solutions and provide assistance to grab application users if they experience difficulties or problems while doing activities through the application. With this service, all users don’t have to worry as they get a solution.
Do you have a complaint below? Contact only service centers
Have any of you ever felt dissatisfaction while using this application? Actually, the error that appears in this application is a natural thing because there is often MIS communicationbetween drivers and partners who collaborate with Grab.
If you want to make a complaint to get a service improvement, the solution is to contact the program’s service center. What kind of problems can then be complained about in this application? There are some common issues that are often experienced and can be complained about as below.
Deviation of order quantity when ordering
One of the problems you can suggest so that it can be fixed via the grab call center is when you order an item, whether it’s through grabmart or grabfood but the goods will actually they don’t match the order. If you feel uncomfortable and feel that the ordered item is very important, you can get the item you want by reporting it to the service center.
You can file this complaint within 1×24 hours. For this issue really can not be addressed if more than 1 day has passed. If you complain before the grace period, you will receive a replacement item or goods to complete your order. The trick is to open the settings in the application.
When you want to file a complaint, you can open the settings on the service center, and then file the complaint by selecting the option “goods / orders have been ordered incorrectly”. After that, the client will be asked to immediately fill out the form that has been provided to confirm whether the received problem is true or not. In this way, partners will receive compensation in the amount of the price of goods through a virtual ovo balance.
GrabMart orders that experience kerusaka
Have you also experiencedproblems with the goods you ordered through grips that are suitable but the condition of the goods does not match expectations? The point of not meeting expectations is that the damage to the goods or even the purchased goods is not fresh or not in good condition. You don’t have to worry about finding issues like this because you can file a complaint with the grab call center.
The method is also very simple because you can try to open the settings and then select the service center option and then select “the grabmart order I ordered is damaged/not fresh”. However, when you want to file a complaint like this, you have to take pictures of the goods through 4 different pages to ensure that the item really complies with the standards when you complain.
According to other types of submissions, you can file a problem like this at grab apa call center if it is still within 1×24 hours. However, as for the confirmation of the answer, it may be acceptable no later than 2×24 hours since the gripper will conduct a survey first.
Assessment of Kon drivers and partners
The service center on the grapple application not only turns out to be file problems or playback complaints, it can also be used as a solution or help center for you if you still feel unfamiliar with this application.
Providing reviews or stars to drivers and partners is one of the important things to improve the quality of grip and must be done by users. However, there are some parties, especially new users, who do not know how to do this.
You don’t have to be confused if you want to overcome this, as there are simple working ways to get you to be able to leave stars or reviews. The trick is to open a service center on the grapple application and select the option “other complaints”, after which you select “ratings and reviews”.
Once you have chosen this option, you will be able to get a way or a shortcut so that it can be targeted directly to be able to give ratings or reviews. If this method is quite complicated if it is completed, you can try contacting the roffer center directly to ask for guidance.
So, it may be known that this application provides very satisfactory service and prioritizes quality and customer satisfaction to be able to continue to maintain the commitment of this application. It is not surprising if this application can compete with others and can become one of those applications that are routinely used for the daily life of some people when performing an activity or helping them.
Curious about how to contact the service center or the call center Grab? You will immediately be able to evaporate this method if you pay close attention to the information below. The trick is to try to open the settings and then select the customer service option and you will be able to see the bottom option that says “Help”.
After opening the window, you can scroll the menu all the way down and immediately find the option “Still need help? CONTACT US”. That’s where you get a way to contact the service center.
If you find it troublesome to do this, you can try to call the number with credit. The number that can be contacted until this article is made is 021-8064 8777 for the JABODETABEK region while 021-80648799 for the outer region.
With this, we all no longer have to doubt the performance and quality provided by grab given how responsible the application is by providing customer service so that it can be enjoyed by everyone to be able to address accepted issues. There is already a solution for all of you who want to file a complaint, namely by contacting the grab call center.