Before you go to the Sennheiser Service Center Identify the problem
Not only does it present quality products, sennheiser also provides sennheiser services to its customers. This service is provided to solve the problem of the audio device. We recommend this service, used when using products from this brand.
Not only are they more familiar with the product, the quality of the technicians who have it already has a license from the company. Because they are fully responsible for the quality of the product. So it is unlikely to disappoint customers with unskilled technicians.
Another advantage when using the services of a sennheiser service center is that the complete spare parts are owned. When it requires replacement of components, there is no need to worry about their quality and fit. Another advantage, the price of the service is disposedtif cheaper, because it is part of the product service.
But before you go to the sennheiser service center to get the service, you first need to identify if the product really needs repairs. Sometimes users do not know the truth that the goods are in good condition. Here are the ways that can be made to identify the status of one of the products from them, the headphones.
Identify problems with your headphones before going to Sennheiser Service Center
Before you press the button and change the settings, see if you find the source of the problem. The problem might come from another device, such as a mobile phone or an app used by the sound source. Therefore, use the headphones first on other devices. Whether it may work properly or not. Make sure your other device can work properly.
You can also use wired headphones or copy Bluetooth headphones. The last way is to try to install other products if you have them. If the condition is normal, it means that the hea dphone is in good condition. If the condition remains bad, you need to look for the problem you are facing again.
If your headphones can’t be connected to android, it’s usually easier to fix. First you need to check the manual first. Since there are some headphones automatically enter pairing mode when you use them for the first time.
If hea dphone does not appear on the device, you may need to read the manual to get the data toput it in pairing mode. There are also headphones that require you to keep the power button for a few seconds. But some mainly have a control center, they have their own methods.
Other ways of using it for early identification
You need to make sure that between the warkat is not connected with other headphones. There are some hea dphonesthat can beconnected with some devices, while others cannot. Therefore, the settings could be from the device that was paired for the first time. Therefore, first disconnect the connection, then it will automatically return to the original mode.
Another way is to disconnect other headphones of the same tone. Make sure your phone isn’t connected to other headphones in the room. Because they will connect automatically when the network is activated when it is still within range. The initial action is to remove the old bluetooth device from the phone.
The next problem that must be analyzed before going to the sennheiser service center, mengrecharge the battery if the battery is low, there may be problems during its installation. There are even cases of headphones that remain on when they are at hand. This means that the battery remains aspirated faster than expected. Try connecting and charging the battery before using it.
Make sure both devices are compatible, as there are some headphones or devices that are reviewed and improved. As an illustration, the latest devices use Bluetooth 5. 0 can usually connect to most of the 5.0 devices you own. But there are also those who can’t connect, karena the latest model. Check these points to make sure that the two devices are compatible with each other before contacting the sennheiser service center.
Looking for problems in case of distortion
If you can insert a hea dphone but it doesn’t produce good sound, maybe the music quality is lower than it should be. There could also be some problems that occur with the wireless connection. Check your music source before you search for the next troubleshooting. Make sure that the statics is not attached to the music source.
It is also possible to workon mp3s with a low bitrate. Another possibility is that the streaming service has been set by default. You can see it using another bluetooth. Please identify if you are in good condition.
To check the other masalah, coba you turn off, turn off bluetooth, disconnect all hea dphone pairs, turn off the phone, reebot, and pair it again from the beginning.
If you hear music in a room, it may be too far away. It can also have too many obstacles on track. In addition, it is interrupted with other networks that use wi-fi and other connections.
If you have a wireless or wire-fr ee feature, you’re probably listening with only one headset at a time, but you have to do it in a certain way. For example, by entering dual mode and using only 1 helmet. Ketika will make a connection between the two results are not good. Refer to the manual to see the correct listening procedure with a helmet.
To get the best quality, you should periodically update the firmware. By using the official application and updating the firmware as a whole, the quality will improve. It is also possible that using an accompanying application can solve the problem.
If you have an app, try disabling the feature of adding an equalizer for example, noise cancellation and other processing can cause distortion. You even have to disable the built-in programs on your phone, such as Samsung’s voice adaptation feature .
To achieve good quality, electronic devices usually use a range of HD audio code or codec that you can enable or disable. But the two are connected with different codes. to see if the audio improves please match the code.
If you’re trying to use a headphone PC, you might have 2 types in your Windows sound settings, 1 for stereo, 1 for phone calls. Please disable one of them to achieve a stable sound quality of the headphones. To turn it on, click the speaker icon, compress it on theaudio, and make sure you select the headphones.
Looking for problems if using with 1 Earbud
Before contacting the sennheiser service center, bisa also a problem arises when listening to music using 1 headset which is the problem. Reconnect the headphones to connect the two. If necessary, turn everything off, then turn it on again. So he’s going to try to find a reconnection between the two.
As explained earlier, previous models often have a special method of fairing for a single listener, and they may have accidentally entered a double setting by themselves.
Try to remove them all and re-associate them with 1 or double mode. if you still do not get the best quality, go back to the manual to get the best recommendations in use.
The above actions confirm if the problem occurs with the headphones or there are problems outside the headphones. If problems arise in use, improve use to get good quality ter. But if the quality does not improve, there is a problem with the headphones, please contact the sennheiser service center.
If this happens, you need the services of the sennheiser service center to register the verification. Please contact the best technician and the one closest to your location. To getann da, please contact the customer service that you can get on the Indonesian website.
Please send the complaint, get information about the handling of the nearest technician. When meeting a technician, be sure to ask in advance about the description of the condition. Then how much does it cost and the processing time. When it feels that the cost is still affordable, you can fix it. But when the baiya is not much different from buying new, it is better to buy new. It is also important to ensure that the damage is part of the handling of the sennheiser service center for warranty or not.